Top 10 Customer Service Quality and Loyalty Journals (2026 Ranking)

Explore the leading academic journals in Customer Service Quality and Loyalty. This list features high-impact publications ranked by their latest metrics, APC fees, and indexing status.

Highest Citation Rate Customer Service Quality and Loyalty Journal 2026

The highest citation rate customer service quality and loyalty journal currently in our catalog is Journal of Retailing and Consumer Services, with a 2026 OpenAlex Citation Rate of 12.08, published by Elsevier BV. The ranked list below shows the full customer service quality and loyalty journal ranking by Citation Rate.

Data refreshed from our latest data refresh. Search any customer service quality and loyalty journal citation rate by ISSN →

Ranked List: Top Customer Service Quality and Loyalty Publications
#1
Journal of Retailing and Consumer Services
Elsevier BV · ISSN: 0969-6989
CR: 12.08
#2
Tourism Management
Elsevier BV · ISSN: 0261-5177
CR: 8.48
#3
Journal of Business Research
Elsevier BV · ISSN: 0148-2963
CR: 8.15
#4
International Journal of Hospitality Management
Elsevier BV · ISSN: 0278-4319
CR: 6.62
#5
Industrial Marketing Management
Elsevier BV · ISSN: 0019-8501
CR: 6.48
#6
Journal of Marketing Research
SAGE Publishing · ISSN: 0022-2437
CR: 2.37

All Journals in Customer Service Quality and Loyalty

Industrial Marketing Management

Elsevier BV

0019-8501 IF 6.48
Journal of Business Research

Elsevier BV

0148-2963 IF 8.15
Journal of Marketing Research

SAGE Publishing

0022-2437 IF 2.37
Journal of Retailing and Consumer Services

Elsevier BV

0969-6989 IF 12.08
Tourism Management

Elsevier BV

0261-5177 IF 8.48

Customer Service Quality and Loyalty Journals — Frequently Asked Questions

What is the highest citation rate customer service quality and loyalty journal in 2026?

The top-ranked customer service quality and loyalty journal on this page is the highest-impact-factor publication in our catalog for this field, sourced from our latest data refresh. Compare it with the rest of the ranked list above to see how citation rates distribute across this discipline.

How do I search journal of customer service quality and loyalty citation rate?

Use the ISSN Checker to look up any customer service quality and loyalty journal by ISSN — you get the latest OpenAlex Citation Rate, CiteScore, quartile, indexing badges, and OA status in one view. Or browse the ranked list above directly.

Are there open access customer service quality and loyalty journals with high citation rate?

Yes — customer service quality and loyalty titles flagged with the green Open Access badge above are both peer-reviewed and freely readable. Several are also DOAJ-listed and Scopus-indexed.

What does customer service quality and loyalty journal ranking mean?

The customer service quality and loyalty journal ranking on this page is by OpenAlex Citation Rate — the average citation count for articles published in the prior two years. Other ranking systems (CiteScore, SJR, OpenAlex Quartiles) apply different windows and weightings. Read what journal citation rate means »

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