Publication & Citation Trends
Most Cited Works
Publications
35 total
Social media technology use and salesperson performance: A two study examination of the role of salesperson behaviors, characteristics, and training
Cited by 136
OpenAlex
Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance
Cited by 374
OpenAlex
Developing an eco-capability through environmental orientation and organizational innovativeness
Cited by 173
OpenAlex
Competitive intelligence collection and use by sales and service representatives: how managers’ recognition and autonomy moderate individual performance
Cited by 95
OpenAlex
Paraffin
Cited by 0
Semantic Scholar
Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM
Cited by 837
OpenAlex
Understanding social media effects across seller, retailer, and consumer interactions
Cited by 616
OpenAlex
Research Topics
Customer Service Quality and Loyalty
(16)
Technology Adoption and User Behaviour
(13)
Digital Marketing and Social Media
(9)
Job Satisfaction and Organizational Behavior
(4)
Consumer Behavior in Brand Consumption and Identification
(4)
Frequent Co-Authors
Affiliations
Kent State University
University of Alabama
Ohio University
Clemson University