Publication & Citation Trends
Publications
0 total
Breaking The Mold: Redefining Service Failure and Recovery
Cited by 3
Semantic Scholar
Mobile applications (apps) as service provider actors OA
Cited by 7
Semantic Scholar
Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence OA
Cited by 167
Semantic Scholar
Frontline encounters of the AI kind: An evolved service encounter framework OA
Cited by 163
Semantic Scholar
Can Empathic Technology Improve Consumer Life? An Analysis of Digital Assistants in Technology-Mediated Services
Cited by 0
Semantic Scholar
Customer experience challenges: bringing together digital, physical and social realms OA
Cited by 600
Semantic Scholar
Research Topics
Customer Service Quality and Loyalty
(23)
Consumer Retail Behavior Studies
(10)
Service and Product Innovation
(8)
Digital Marketing and Social Media
(7)
Consumer Behavior in Brand Consumption and Identification
(5)
Affiliations
Aix-Marseille Université
University of Bologna