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CJ

Cheryl Burke Jarvis

Florida Atlantic University US

18

Publications

8,984

Citations

14

H-Index

15

i10-Index

0

2yr Mean Cite

-

Cite/Paper

Data combined from OpenAlex + Semantic Scholar. OA = OpenAlex S2 = Semantic Scholar

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Publication & Citation Trends

Most Cited Works

A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research

Cheryl Burke Jarvis, Scott MacKenzie, Philip M. Podsakoff

Journal of Consumer Research 2003

5,512

The Problem of Measurement Model Misspecification in Behavioral and Organizational Research and Some Recommended Solutions.

Scott MacKenzie, Philip M. Podsakoff, Cheryl Burke Jarvis

Journal of Applied Psychology 2005

1,631

The Role of Customer Gratitude in Relationship Marketing

Robert W. Palmatier, Cheryl Burke Jarvis, Jennifer Bechkoff, Frank R. Kardes

Journal of Marketing 2009

886

Customer positivity and participation in services: an empirical test in a health care context

Andrew S. Gallan, Cheryl Burke Jarvis, Stephen Brown, Mary Jo Bitner

Journal of the Academy of Marketing Science 2012

309

Frontline employee motivation to participate in service innovation implementation

Susan Cadwallader, Cheryl Burke Jarvis, Mary Jo Bitner, Amy L. Ostrom

Journal of the Academy of Marketing Science 2009

301

Publications

18 total

Service transformation: How can it be achieved?

Jay Kandampully, Anil Bilgihan, Milos Bujisic, Andreas Kaplan, Cheryl Burke Jarvis et al. - Journal of Business Research, 2021

Cited by 25 OpenAlex

Consumers and their celebrity brands: how personal narratives set the stage for attachment

Bennie Eng, Cheryl Burke Jarvis - Journal of Product & Brand Management, 2020

Cited by 35 OpenAlex

Positive psychological capacities: the mystery ingredient in successful service recoveries?

Carol Azab, Terry Clark, Cheryl Burke Jarvis - Journal of Services Marketing, 2018

Cited by 17 OpenAlex

Reaching the breaking point: a dynamic process theory of business-to-business customer defection

Thomas Hollmann, Cheryl Burke Jarvis, Mary Jo Bitner - Journal of the Academy of Marketing Science, 2014

Cited by 61 OpenAlex

Customer positivity and participation in services: an empirical test in a health care context

Andrew S. Gallan, Cheryl Burke Jarvis, Stephen Brown, Mary Jo Bitner - Journal of the Academy of Marketing Science, 2012

Cited by 309 OpenAlex

Leveraging customers’ multiple identities: identity synergy as a driver of organizational identification

Paul W. Fombelle, Cheryl Burke Jarvis, James Ward, Lonnie L. Ostrom - Journal of the Academy of Marketing Science, 2011

Cited by 74 OpenAlex

The Role of Customer Gratitude in Relationship Marketing

Robert W. Palmatier, Cheryl Burke Jarvis, Jennifer Bechkoff, Frank R. Kardes - Journal of Marketing, 2009

Cited by 886 OpenAlex

Frontline employee motivation to participate in service innovation implementation

Susan Cadwallader, Cheryl Burke Jarvis, Mary Jo Bitner, Amy L. Ostrom - Journal of the Academy of Marketing Science, 2009

Cited by 301 OpenAlex

Frontline employee motivation to participate in service innovation implementation PDF

Susan Cadwallader, Cheryl Burke Jarvis, Mary Jo Bitner, Amy L. Ostrom - Journal of the Academy of Marketing Science, 2009

Cited by 14 OpenAlex

Leveraging brand equity to attract human capital

Devon DelVecchio, Cheryl Burke Jarvis, Richard R. Klink, Brian R. Dineen - Marketing Letters, 2007

Cited by 61 OpenAlex

Research Topics

Customer Service Quality and Loyalty (10) Consumer Behavior in Brand Consumption and Identification (5) Service and Product Innovation (4) Psychology of Social Influence (4) Digital Marketing and Social Media (3)

Frequent Co-Authors

MA

Mary Jo Bitner

4 joint publications

SC

Scott MacKenzie

3 joint publications

PH

Philip M. Podsakoff

3 joint publications

SU

Susan Cadwallader

2 joint publications

AM

Amy L. Ostrom

2 joint publications

RO

Robert W. Palmatier

1 joint publication

Affiliations

Southern Illinois University Carbondale

US 2014 - 1999

Indiana University Bloomington

US 1999 - 1999

Arizona State University

US 2007 - 2003

Florida Atlantic University

US 2021 - 2018

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