Publication & Citation Trends
Publications
0 total
Emotion and cognition in customer experience: a mixed-method study on loyalty formation in the hospitality sector
Cited by 2
Semantic Scholar
The One Where Nostalgia Backfires: Evidence from Theme Parks
Cited by 0
Semantic Scholar
Towards a lifestyle experience: A phenomenological conceptualization and scale development in the hotel context
Cited by 14
Semantic Scholar
Service transformation: How can it be achieved?
Cited by 20
Semantic Scholar
Online Hotel Booking Experience: Flow Theory, Measuring Online Online Hotel Booking Experience: Flow Theory, Measuring Online Customer Experience and Managerial Implications Customer Experience and Managerial Implications
Cited by 1
Semantic Scholar
Consumer Responses to Scarcity Appeals in Online Booking
Cited by 82
Semantic Scholar
New Classification System for the U.S. Restaurant Industry: Application of Utilitarian and Hedonic Continuum Model
Cited by 43
Semantic Scholar
Research Topics
Customer Service Quality and Loyalty
(23)
Consumer Retail Behavior Studies
(19)
Consumer Behavior in Brand Consumption and Identification
(18)
Consumer Market Behavior and Pricing
(8)
Digital Marketing and Social Media
(6)
Affiliations
University of Central Florida
Integrated Oncology (United States)
Columbus Center
The Ohio State University
New York University